Platform Regulations

1. General provisions

1.1. The operator of the online platform available at the following addresses: Cowork-booker.com, Sport-booker.com, Events-booker.com, Parking-booker.com and Workfriendlycafe.com (hereinafter collectively referred to as the "Platform") is NexLink Technologies sp. z o.o. (hereinafter: "Operator").

1.2. The platform is one integrated system available under various trade names and domains indicated above. User registration on the website at any of these addresses is equivalent to registration in the entire system and allows you to use all the mentioned websites using one Account.

1.3. These Regulations define the rules for using the Platform and the rights and obligations of registered users of the Platform (hereinafter referred to as "Users"), as well as the obligations and responsibilities of the Operator.

1.4. The condition for using the Platform's services is to read these Regulations and accept their provisions. Starting to use the Platform, including registering an Account, is tantamount to accepting the Regulations.

1.5. The Operator provides services electronically in accordance with these Regulations. The Operator reserves the right to make changes to the functionalities of the Platform and to discontinue operating the Platform at any time, respecting the acquired rights of Users and applicable legal provisions.

1.6. To the extent not regulated in the Regulations, the relevant provisions of Polish law and European Union law shall apply to services provided electronically, in particular the Act of July 18, 2002 on the provision of electronic services, the Civil Code, the Act on Consumer Rights, GDPR and the Digital Services Act (DSA), to the extent they are applicable.

1.7. Contact with the Operator in matters related to the functioning of the Platform is possible via e-mail at: [email protected].

2. Definitions

2.1. Operator – NexLink Technologies sp. z o. o., the entity managing and providing the Platform.

2.2. Platform - an integrated ICT system (website) operated by the Operator at the addresses indicated in point 1.1 above, enabling the posting of Offers and making Reservations for specific services or facilities (including coworking spaces, conference rooms, sports facilities, parking spaces, work-friendly cafe services, etc.).

2.3. User – a natural person, legal person or organizational unit that has registered an Account on the Platform in accordance with the Regulations. The User may be either a Customer making a Reservation or a Partner offering their services via the Platform.

2.4. Customer (also called Booker) – Platform User who makes a Reservation of an Offer made available by the Partner in order to use a service or rent a facility offered in the Offer.

2.5. Partner – Platform User offering their services or facilities for reservation on the Platform (e.g. owner or manager of an office space, sports facility, parking lot, premises or other facility available for reservation by Customers).

2.6. Offer - an announcement posted by the Partner on the Platform, containing a description of the offered service or facility (including Reservation conditions, availability, price, detailed regulations for the provision of a given service, if applicable, etc.), which may be booked by the Customer via the Platform.

2.7. Reservation - a transaction made via the Platform, consisting in the Customer's selection of the Partner's Offer and the conclusion of the Agreement between the Customer and the Partner on the terms specified in the Offer and the Regulations.

2.8. Agreement - a civil law agreement concluded between the Customer and the Partner upon confirmation of the Reservation (in accordance with the provisions of the Regulations), the subject of which is the provision of a service or the provision of a facility specified in the Offer on the terms specified therein. The Operator is not a party to such an Agreement, but only mediates in its conclusion between Users.

2.9. User Account - an individual User profile created on the Platform as a result of registration, secured with a login (e-mail address) and password, used to use the functionalities of the Platform.

2.10. Regulations - these regulations of the Platform, available on the Platform's website, specifying the rights and obligations of Users and the Operator.

2.11. Credibility verification - the Operator's activities consisting in checking the User or Partner, in particular in legally available registers, databases and economic information systems, in order to assess transaction risk, prevent abuse and ensure the security of settlements on the Platform.

2.12. AI Assistant - Platform functionality using language models, automation tools or other artificial intelligence systems made available by the Operator, used to support the User in performing specific activities within the Platform, in particular searching for Offers, preparing queries, configuring facilities, defining price plans, managing availability, customer service, preparing offer content, creating a shopping cart, managing a calendar or preparing e-mail proposals.

2.13. Conversation with the AI ​​Assistant - exchange of content between the User and the AI ​​Assistant, including in particular commands, questions, answers, generated content proposals, input and output data and technical metadata related to the use of this functionality.

3. Registration and User Account

3.1. Using the full functionality of the Platform (including making Reservations and adding Offers) requires prior registration of a User Account. Registration on the Platform is voluntary and free of charge.

3.2. Registration may be performed by a natural person with full legal capacity, or by a person acting on behalf of a legal person or other organizational unit.

3.3. In order to create a User Account, you must correctly complete the registration form available on the Platform's website, providing the required data. The User is obliged to provide true, accurate and current data. It is prohibited to use third party data without appropriate authorization.

3.4. Creating an Account requires activation in accordance with the instructions provided by the Operator.

3.5. The User is obliged to keep his password confidential and not to disclose it to third parties.

3.6. The User has the right to terminate the Account maintenance agreement at any time in accordance with the rules described on the Platform.

3.7. As part of the registration process and use of the Platform, the User may be asked to express additional consents or read documents such as the Privacy Policy.

3.8. The Operator reserves the right to refuse to create an Account or to suspend an existing User Account in the cases described in the Regulations, in particular in the event of violation of the Regulations, legal provisions or a justified risk of abuse.

4. General rules for using the Platform

4.1. The User undertakes to use the Platform in a manner consistent with its intended purpose, applicable law, the provisions of the Regulations and good practices.

4.2. The User may not provide content via the Platform that is illegal, offensive, vulgar, infringing the rights of other people, or content that constitutes spam.

4.3. If the User adds any materials, the User declares that he or she has the appropriate rights or licenses to them.

4.4. It is prohibited to take actions that may disrupt the proper functioning of the Platform, including interfering with its source code, security or infrastructure elements.

4.5. All communication between Users, if enabled within the Platform, should be conducted in a polite manner and respecting the principles of netiquette.

4.6. Users are prohibited from taking actions aimed at concluding transactions bypassing the Platform in relation to Offers posted on the Platform.

4.7. The Operator may introduce temporary restrictions on access to the Platform resulting from the need to carry out maintenance work, system updates or for other technical reasons.

4.8. You are obliged to comply with all applicable laws when using the Platform.

5. AI assistants and automation

5.1. The Operator may make AI Assistants available to all logged in Users as an integral functionality of the Platform. The use of the AI ​​Assistant is of an auxiliary nature and serves to improve the User's work, and does not replace his or her independent decisions.

5.2. AI assistants can be used in particular for:

a) searching for coworking spaces, obtaining Offers, checking availability and price conditions;

b) configuring facilities, defining pricing plans and managing availability;

c) customer service, preparing offers and proposed responses;

d) preparing a shopping cart, Reservation parameters or proposals for selecting Offers;

e) calendar management;

f) preparing e-mail communication proposals;

g) supporting navigation through the Platform and using its functionalities.

5.3. The use of the AI ​​Assistant takes place under the User's supervision. You are responsible for the final approval, modification, publication, posting or use of content, data and actions prepared with the support of the AI ​​Assistant.

5.4. The Partner is obliged to review the data, descriptions, parameters, price plans, calendars, Reservation conditions and other content prepared by the AI ​​Assistant before publishing the facility, Offer or changes in the configuration. This obligation also applies to situations where an object description or other data is saved by the AI ​​Assistant directly in the database or administration panel of the Platform.

5.5. Based on the facility description and information provided by the Partner, the Operator may generate additional machine-generated facility descriptions that are a descriptive (verbal) reflection of the information contained in the form. The Operator may also add translations of descriptions into other languages. The Partner may continue to update and correct machine-generated descriptions and translations made by the Operator in the facility configuration console in order to maximise the consistency of those descriptions and translations with the actual state of affairs.

5.6. The Customer is obliged to review the Offer, Reservation parameters, Partner's data, pricing conditions and the shopping cart prepared or completed by the AI ​​Assistant before making a purchase or submitting a Reservation.

5.7. The AI ​​Assistant may prepare content proposals, response proposals, shopping cart items, Offer proposals, object descriptions or other operational data, but - subject to point 5.4 - they should not be treated as final without verification by the User.

5.8. The Operator does not guarantee that the content or actions proposed by the AI ​​Assistant will be complete, up-to-date, error-free, consistent with the User's expectations or sufficient to achieve a specific business or legal purpose. The AI ​​assistant may generate answers that are incomplete, imprecise or require correction.

5.9. The User should not rely solely on the results of the AI ​​Assistant in matters requiring special care, including, but not limited to, pricing, offer terms, availability, tax, legal, accounting or regulatory obligations.

5.10. The Operator may limit, modify, suspend or disable certain functionalities of AI Assistants, including introducing usage limits, security measures, additional confirmations or data validation mechanisms.

5.11. It is prohibited to use AI Assistants to generate, transmit or publish illegal, misleading content that violates the rights of third parties, serves to circumvent the Platform or conduct activities inconsistent with the Regulations.

5.12. Conversations with the AI ​​Assistant are recorded. The User acknowledges that these conversations may be analyzed in order to implement the User's instructions, ensure conversation continuity, handle reports and complaints, ensure security, audit, detect abuse, improve the quality of the Platform's operation, develop the functionality of the Operator's own product and fulfill legal obligations.

5.13. Data entered by the User into the AI ​​Assistant may be processed using language models and technological infrastructure of suppliers such as, in particular, Google, OpenAI, Microsoft, Anthropic or other technology providers, as well as based on the Operator's own infrastructure and open source models. The Operator declares that Conversations with the AI ​​Assistant are not used by the Operator to train models of external providers for their own products, but only for the operation of the service, security and development of the Operator's own product, subject to technical and contractual restrictions related to the use of the services of these providers.

5.14. To the extent permitted by law, the Operator is not responsible for the consequences of the User's use of the content, recommendations or actions generated by the AI ​​Assistant without the required verification by the User.

6. Adding Offers and obligations of Partners

6.1. The Partner has the ability to add Offers on the Platform for services or facilities that he wants to make available to Customers for Reservations.

6.2. The Partner declares that it has all the rights and permits required to legally offer a given service or facility as part of the Offer via the Platform.

6.3. The Partner undertakes to describe its Offer reliably and truthfully.

6.4. The price given in the Offer must be the gross price, unless mandatory provisions provide otherwise for a given type of B2B relationship.

6.5. The Partner is fully responsible for providing the service or providing the facility in accordance with the description of the Offer.

6.6. The Partner should regularly update information on the availability of the offered facilities or services.

6.7. The Partner should not cancel confirmed Bookings unless absolutely necessary due to emergency situations or force majeure.

6.8. The Partner acknowledges that Customers may leave ratings or opinions after using the service.

6.9. The Partner undertakes to comply with the law, in particular in the scope of its business.

6.10. It is prohibited to include contact details or other information in the content of Offers intended to enable making a Reservation outside the Platform.

6.11. The Operator reserves the right to moderate and control posted Offers.

6.12. The owner of the facility may be obliged to place marketing and advertising materials provided by the Operator in its facilities if such an obligation results from individual arrangements with the Operator or from the terms of the cooperation program.

7. Reservation process and conclusion of the Agreement

7.1. The Platform allows Customers to search and book Offers posted by Partners.

7.2. After selecting the Reservation parameters, the Customer confirms the will to make the Reservation by using the appropriate function and makes online payments using the provided payment system. Upon successful payment, and in the case of Offers requiring acceptance by the Partner - upon acceptance of the Reservation by the Partner, an Agreement is concluded between the Customer and the Partner.

7.3. Depending on the nature of the Offer, the conclusion of the Agreement may be automatic or may require confirmation from the Partner.

7.4. After confirming the Reservation, the Customer will receive confirmation of the conclusion of the Agreement electronically.

7.5. The Customer is obliged to appear at the place of service at the agreed time and to comply with all rules for using the facility or service established by the Partner.

7.6. The Customer is liable for damage caused to the Partner or third parties in accordance with applicable law.

7.7. The Customer has the right to cancel the Reservation under the terms set out in the cancellation policy of the relevant Offer, and in the absence of such rules - under the terms of the standard cancellation policy of the Platform.

7.8. A customer who is a consumer is not entitled to a statutory right to withdraw from a distance contract in cases provided for by law, in particular for services related to recreation, events or other services provided within a specified period, if such an exception applies.

7.9. After the service is completed, the Customer may have the opportunity to express an opinion about the service, facility or Partner.

7.10. The Operator is not a party to the Agreement concluded between the Customer and the Partner and is not responsible for non-performance or improper performance of the parties' obligations under this Agreement, subject to mandatory provisions of law.

8. Payments

8.1. All payments for services booked via the Platform are made electronically using external payment operators cooperating with the Operator.

8.2. The Operator may use a split payment mechanism on the Platform (split payment within the functional meaning of the platform model, and not necessarily within the meaning of the tax mechanism of split payment under the VAT Act).

8.3. Payment for the Reservation is generally made in advance, at the time of placing the Reservation, unless the terms of the Offer provide otherwise.

8.4. By publishing the Offer and accepting these Regulations, the Partner authorizes the Operator and the cooperating payment operator to accept payments from Customers on its behalf via the Platform, to the extent permitted by law and the regulations of payment providers.

8.5. The Partner may be required to complete a verification procedure and set up an appropriate account with the payment operator.

8.6. Funds due to the Partner for completed Reservations are paid in accordance with the rules of the given payment operator and terms of cooperation.

8.7. If the Reservation is canceled or the Customer's complaint is accepted, resulting in the obligation to return the payment, the refund will be made via the payment operator.

8.8. The Operator is responsible for correctly initiating payments within the Platform and transmitting correct transaction data to the payment operator.

8.9. The current amount of commission due to the Operator and detailed rules for its calculation and collection may be made available on the Operator's website or in the Partner Panel. The Partner is subject to the standard commission rate indicated by the Operator, unless the parties have agreed otherwise.

9. User Verification and Compliance (KYC)

9.1. The Operator makes special efforts to ensure that the Platform is safe and compliant with applicable law, including in the area of ​​anti-abuse and - if and to the extent applicable - in the area of ​​AML and KYC.

9.2. User verification may include confirming the e-mail address and telephone number, providing additional personal or company data, as well as providing documents or information required by the Operator or payment provider.

9.3. Verification procedures may be applied in particular to Partners before allowing them to accept payments from Customers, as well as to Customers in the event of increased transaction risk.

9.4. If the User refuses to undergo the required verification procedure or fails to provide the required information, the Operator may limit the provision of services.

9.5. The Operator also reserves the right to check Users for presence on public or legally required sanction lists and for compliance of their business profile with the rules of payment providers.

9.6. Personal data and documents provided as part of the verification procedures will be used only to verify identity, meet legal requirements and ensure transaction security.

9.7. In case of questions related to the verification process, the User may contact the Operator.

9.8. The Operator may, according to its own risk assessment, verify the credibility of Users and Partners.

9.9. Verification of credibility may include checking data in public registers, economic information offices and other legally available sources and databases used to assess transaction risk.

9.10. The Operator performs Credibility Verification to the extent necessary to achieve the goals indicated in this section.

10. Refusal to provide services and deletion of the Account

10.1. The Operator has the right to refuse to provide services to a given User, including deleting or suspending his/her Account, blocking the use of certain functionalities of the Platform or removing certain content added by the User, in the cases provided for in the Regulations, in particular in the event of violation of the law, the Regulations, failure to meet verification requirements, damage to the Platform or Users, system circumvention, abuse or legal requirement.

10.2. If possible and legal, the Operator will inform the User in advance about the intention to suspend or delete the Account.

10.3. Deleting the User Account means terminating the contract for the provision of electronic services by the Operator.

10.4. In the event of suspension or deletion of the Partner's Account, the Operator may cancel upcoming Reservations made with this Partner and return the funds paid to the Customers, if required to protect the interests of the Customers.

10.5. The Operator may suspend the payment of funds to the Partner until any open issues are resolved.

10.6. A User whose Account has been suspended or deleted may ask the Operator to reconsider the case.

10.7. In the event of a negative result of the Credibility Verification or the inability to perform it, the Operator may limit access to selected functionalities of the Platform, refuse to create an Account, suspend or cancel the Reservation or terminate the contract.

10.8. The Operator informs the User or Partner about the application of the restrictions referred to above, unless it is contrary to the law or does not increase the risk of abuse.

11. Operator's liability

11.1. The Operator is not a party to the Agreement concluded between the Customer and the Partner and, in principle, is not responsible for the Partner's performance of the service or for the Customer's actions. The Operator is responsible for the proper provision of the electronic intermediation service and for actions or omissions for which it is responsible under mandatory provisions of law.

11.2. The Operator does not guarantee the continuity or error-free operation of the Platform.

11.3. To the fullest extent permitted by law, the Operator's liability for indirect and consequential damages, lost profits or loss of data of a User who is not a consumer is excluded.

11.4. In the case of Users who are not consumers, the Operator's total liability for damages is limited to the amount of the sum of fees or commissions actually received by the Operator from such User during the last 12 months of using the Platform or the amount of PLN 1,000 - depending on which of these values ​​is higher.

11.5. The User is responsible for his/her actions and content published on the Platform to the extent provided for by law.

11.6. Nothing in this section is intended to exclude or limit the Operator's liability to the extent that such exclusion or limitation is unacceptable under applicable law.

12. Complaints procedure

12.1. The User has the right to submit complaints related to the functioning of the Platform and the provision of services by the Operator.

12.2. Complaints should be submitted electronically by sending an e-mail to: [email protected] or using a dedicated contact form, if available.

12.3. The Operator will consider complaints immediately, but no later than within 14 calendar days from the date of receipt of the notification.

12.4. A response to the complaint will be sent to the User to the e-mail address assigned to his Account or another address indicated by the User.

12.5. If the complaint is found to be justified, the Operator will take appropriate actions to rectify the situation.

12.6. Complaints regarding services provided by Partners should be addressed directly to a given Partner, unless the Operator voluntarily undertakes to support communication or mediation.

12.7. A user who is a consumer has the opportunity to use out-of-court methods of dealing with complaints and pursuing claims in accordance with applicable regulations.

13. Nomad loyalty program

13.1. The Nomad program is a loyalty program intended for customers making reservations via the Platform.

13.2. The program may include Nomad 1, Nomad 2 and Nomad 3 levels, awarded based on the number of reservations made in the period indicated by the Operator.

13.3. Discounts, if active, are calculated automatically after the User logs in and in accordance with the rules described on the Platform.

13.4. Participation in Nomad levels 1, 2 and 3 is voluntary for the Partner.

13.5. The cost of the discount is borne by the Partner, unless the program conditions provide otherwise.

13.6. Free reservations do not need to be counted when determining Nomad status.

13.7. The operator reserves the right to revoke the Nomad status in the event of abuse.

13.8. The Operator may change the terms of the Nomad program or terminate the program in the future by giving Users at least 14 days' notice.

13.9. The discount under the Nomad 1 programme is 10% of the price resulting from the Partner's pricing plan. The Nomad 2 and Nomad 3 programmes remain inactive until the Operator announces the rules for those programmes.

13.10. Participation in Nomad 1 is available to all logged-in users. This does not mean discounts are automatically applied at all venues, due to the voluntary nature of the programme for Partners.

14. User Location

14.1. In order to ensure the maximum usability of the Platform, in particular to enable the search for nearby spaces, the Operator may request the User to provide their current location or consent to its automatic detection.

14.2. Providing location data is voluntary; however, it may be necessary for the proper functioning of certain Platform features, including displaying search results tailored to the User's location.

14.3. The User's location data may be stored locally on the User's device, in particular in browser cookies or similar technologies, to the extent necessary to ensure service continuity and improve the quality of the Platform.

14.4. Detailed rules regarding the processing of location data, including retention periods and User rights, are set out in the Privacy and Cookies Policy.

15. Final provisions

15.1. Regulations version 1.03 enter into force on 22 April 2026 and are available on the Platform's websites.

15.2. The Operator reserves the right to change the Regulations in the event of important reasons, in particular changes in legal provisions, changes in the functionality or scope of the Platform's services, introduction of new services, the need to improve the security or protection of Users' privacy, as well as adapting the offer to changing market requirements or the Platform's business model.

15.3. The Operator will inform Users about the planned change to the Regulations at least 14 days before its entry into force, unless a shorter deadline results from mandatory provisions or the need to immediately remove the threat.

15.4. Changes to the Regulations do not violate the acquired rights of Users and do not affect the terms of Reservations confirmed before the changes come into force, unless the obligation to change results from mandatory provisions of law.

15.5. In matters not regulated in these Regulations, the provisions of Polish law and the relevant provisions of European Union law shall apply.

15.6. The law applicable to contracts concluded between the User and the Operator is Polish law, subject to mandatory provisions protecting consumers.

15.7. The Regulations were drawn up in Polish. In case of discrepancies between the Polish version and a possible foreign-language version, the Polish version shall prevail.

15.8. If any of the provisions of these Regulations are deemed invalid, ineffective or unenforceable, it shall not affect the validity and effectiveness of the remaining provisions.

15.9. These Regulations constitute the entire agreement between the Operator and the User regarding the use of the Platform and supersede any previous arrangements or regulations regarding the Platform.